The “Blackberry Outage” of 04-16-07
The following explanation was forwarded by a Cingular representative …
The BlackBerry NOC had an outage last night. There will be an official release sometime today, but here are some facts if you need to share with customers.
- Outage began at 08:11 PM EST on 4/17/2007
- Outage affected all BES and BIS users in the Americas
- BES and BIS users in the other global geographies, including Europe and AP, were not affected
- Users from the Americas roaming internationally using their native SIMs were affected (GRX roaming)
- BES messaging, BIS messaging, PIN to PIN, and BIS management capabilities were unavailable during outage
- Some BES may have lost their SRP connections to the RIM relay
- Users may have received messages intermittently throughout the night
- The outage is still ongoing, but most AT&T traffic is flowing now without incident
As of right now that is all I know, once I get new information, I will pass it along.
Steve Spoonemore | Research In Motion
Regional Technical Manager
