Archive for March, 2013

Avoid Bagmaster.com – Backorder Hell

On June 9, 2012, I placed an order for a deluxe scoped shotgun case from bagmaster.com. On July 4, 2012, I followed up with an email inquiring about my order status and shipping. The response I received was, “Hello John, your order has been delayed due to a backorder on the rifle case.” That was the entire response. No ETA provided – no apology for the delay.  The product did ultimately arrive.

On January 16, 2013, I placed an order for a deluxe tactical weapons case from bagmaster.com. No email ever arrived acknowledging my order. On February 13, 2013, I followed up with an email inquiring about my order status and shipping. The response I received was, “Hello, Got your order but that item is on backorder really sorry about the delay. Will ship your order next week.” The order didn’t ship out the following week. I emailed again on March 9, 2013. This time I was told, “Hello, Still on backorder it should be shipped tomorrow. Check with me tomorrow.” I waited 24 hours and sent another email. There was no reply. Finally today, March 28th, I got a UPS shipping notice. The product is scheduled to arrive on April 1st. Do the math. It will have taken 75 days from placing an order to product fulfillment for one padded rifle case.

I started buying Bagmaster products in the late 1990’s, but now there are too many other good companies out there to waste your time waiting on these guys. I suggest you spend your hard earned money with another company – one that actually values their customers.  I know that is what I plan to do.

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