Ongoing Blackberry Bold Speaker Drama

For some time now, I have been having problems with the integrated speaker in my Blackberry Bold.  The speaker not only serves as the speakerphone, but also as the ringer when you receive a call.  So you can image how frustrating it is when that doesn’t work!  I’ve determined that the problem is a design flaw with the unit.  Here is a picture of what the speaker looks like inside the Bold.  The two metal contacts are supposed to align (and press up against) the gold colored circle and ring on the system board inside the device.

Through normal wear and tear on the device, the connections gradually drift apart.  The result is lower and lower volume levels – and eventually no sound at all.  You can validate this problem by removing the back cover of the device.  With the cover off and your favorite ringtone queued up to play, gently squeeze along the top edge of the device (pushing the front and back of the unit together).  Do NOT press on the screen directly – you could damage it.  You should be able to make the volume louder – in fact the harder you squeeze, the louder it gets.

My problem now is that even adjusting these metal contacts no longer makes any difference.  Without applying direct pressure – I get no audio at all.  I’ve ordered a replacement speaker in the hopes that a newer component will have stronger metal that has not yet suffered compression due to regular use.  If that doesn’t work, I may be looking to wedge or shim the connections so that they are forced to make better contact.  It just amazes me that AT&T and RIM won’t acknowledge this problem and correct it.  Do a quick Google search for issues with the Blackberry Bold speakerphone volume and you will find lots of people with the same problem.  Leave your comments on this post to tell your own story.  What do you think?


  1. jdbarney said,

    September 18, 2009 @ 5:51 am

    Also worth pointing out – there are six mini Torx screws that hold the unit together. You will need a T5 Torx screwdriver to remove the back cover. With an AT&T device, and possibly others, you should note that one of the six screws has a white dot covering it. This is their “tamper protection” mechanism. You can push right through the dot and open up the device. Just be aware that if you call for warranty exchange or support – they may ask you what color the dot is. Just remember, the answer is “white”.

    Visit this link on Crackberry to see what others are saying about this topic.

  2. MD said,

    February 3, 2010 @ 9:26 pm

    I am sick of ATT’s attitude about the defect in the 9000. It’s corp. greed. Their solution to my broken speaker is to send me another phone with a 90 day warranty! What a joke. They acknowledge that they are aware there is an issue with the speaker, but they devised a way to use that to their advantage. Naturally, if I allow them to give me the same phone, it will fail in 4 months and I’ll be stuck with a worthless piece of garbage. Their solution? Fork over another $299 to upgrade to a different phone!

    It’s criminal and I’m canceling my account at the end of this month. At least T-Mobile acknowledged the problem and they are providing upgrades to the 9700 for $45! Gee, who’s taking care of their customers and who isn’t?

    I’m really sick of being ripped off.

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